The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services
Susan Nnadozie Umeozor,
Helen Uzoezi Emasealu
Issue:
Volume 7, Issue 1, June 2022
Pages:
1-4
Received:
12 January 2022
Accepted:
8 February 2022
Published:
25 February 2022
DOI:
10.11648/j.ajdmkd.20220701.11
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Views:
Abstract: Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.
Abstract: Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effe...
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