| Peer-Reviewed

The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services

Received: 12 January 2022     Accepted: 8 February 2022     Published: 25 February 2022
Views:       Downloads:
Abstract

Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.

Published in American Journal of Data Mining and Knowledge Discovery (Volume 7, Issue 1)
DOI 10.11648/j.ajdmkd.20220701.11
Page(s) 1-4
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2022. Published by Science Publishing Group

Keywords

Library Services, Technology, COVID-19, Psychology of User Behaviour, Information Use

References
[1] Ajala, E. B. (2001). Information accessibility and retrieval of manual and automated library systems: A case study of the polytechnic and Latunde Odeku libraries, Ibadan, Nigeria. Nigerian Library and Information Science Review, 19 (1/2), 17-24.
[2] Bandura, A., & Waters, R. H. (1963). Social Learning Personality Development. New York: Holt, Rinehart, & Winston.
[3] Cox, C. (2021). Changed, changed utterly. https://www.insidehighered.com/views/2020/06/05/academic-libraries-will-change-significant-ways-result-pandemic-opinion. May, 2020.
[4] Dadhe, P. P., & Dubey, M. N. (2020). Library services provided during COVID-19 pandemic: Content analysis of websites of Premier Technological Institutions of India. Library Philosophy and Practice (e-journal), 4445. https://digitalcommons.unl.edu/libphilprac/4445.
[5] Emasealu, H. U. (2020). Transpositioning professional librarianship in Nigeria. Technology, Knowledge, and Society, 16 (3).
[6] Emasealu, H. U. (2019). Automation of academic libraries and web-development: A reverie or reality. International Journal of Knowledge Content Development & Technology, 9 (1), 43-56.
[7] Hayes, S. C. (2001). The greatest dangers facing behavior analysis today. Behavior Analysis Today, 2, 61-63.
[8] Horsfall, M. and Fagbemi, Y. V. (2015) Retrospective conversion of special libraries in Nigeria: status, barriers and prospects. Journal of Applied Technologies in Library and Information Management (JATLIM) 1 (1): 7–12.
[9] https://www.eifl.net/news/you-cant-keep-good-public-library-locked-down.
[10] https://www.ifla.org/COVID-19-and-libraries.
[11] Kwanya, T., Stiwell, C., and Underwood, P. (2015). Library 3.0: Intelligence libraries and apomediation. Kidlington, UK; Chandos Publishing.
[12] Lovell, A. (2012). Behavioural learning theories, In Key Concepts in Healthcare Education. Sage Publications Ltd. DOI: http://dx.doi.org/10.4135/9781446251744.
[13] Pavlov, I. P. (1897). The work of the digestive gland. London: Griffin.
[14] Shumaker, S. (2021). What a year. https://www.conehealthfoundation.com/foundation/creating-change/2021-message-from-susan-shumaker/.
[15] Starr S. (2011). The librarian in the cloud: or beware of unintended consequences. Journal of Medical Library Association, 99 (4), 267-269.
[16] Thorndike, E. L. (1905). The elements of psychology. New York: A. G. Seiler.
[17] Umeozor, S. N. (2020). Information retrieval: a communication process in the 21st century library. International Journal of Knowledge Content Development & Technology, 10 (2) 7-18.
[18] Watson, J. B. (1913). Psychology as the behaviorist views it. Psychological Review, 20 (2), 158–177. https://doi.org/10.1037/h0074428.
Cite This Article
  • APA Style

    Susan Nnadozie Umeozor, Helen Uzoezi Emasealu. (2022). The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. American Journal of Data Mining and Knowledge Discovery, 7(1), 1-4. https://doi.org/10.11648/j.ajdmkd.20220701.11

    Copy | Download

    ACS Style

    Susan Nnadozie Umeozor; Helen Uzoezi Emasealu. The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. Am. J. Data Min. Knowl. Discov. 2022, 7(1), 1-4. doi: 10.11648/j.ajdmkd.20220701.11

    Copy | Download

    AMA Style

    Susan Nnadozie Umeozor, Helen Uzoezi Emasealu. The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services. Am J Data Min Knowl Discov. 2022;7(1):1-4. doi: 10.11648/j.ajdmkd.20220701.11

    Copy | Download

  • @article{10.11648/j.ajdmkd.20220701.11,
      author = {Susan Nnadozie Umeozor and Helen Uzoezi Emasealu},
      title = {The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services},
      journal = {American Journal of Data Mining and Knowledge Discovery},
      volume = {7},
      number = {1},
      pages = {1-4},
      doi = {10.11648/j.ajdmkd.20220701.11},
      url = {https://doi.org/10.11648/j.ajdmkd.20220701.11},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajdmkd.20220701.11},
      abstract = {Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.},
     year = {2022}
    }
    

    Copy | Download

  • TY  - JOUR
    T1  - The Triad of Technology, COVID-19, and Psychology of User Behaviour: The Reality for Academic Library Services
    AU  - Susan Nnadozie Umeozor
    AU  - Helen Uzoezi Emasealu
    Y1  - 2022/02/25
    PY  - 2022
    N1  - https://doi.org/10.11648/j.ajdmkd.20220701.11
    DO  - 10.11648/j.ajdmkd.20220701.11
    T2  - American Journal of Data Mining and Knowledge Discovery
    JF  - American Journal of Data Mining and Knowledge Discovery
    JO  - American Journal of Data Mining and Knowledge Discovery
    SP  - 1
    EP  - 4
    PB  - Science Publishing Group
    SN  - 2578-7837
    UR  - https://doi.org/10.11648/j.ajdmkd.20220701.11
    AB  - Library user behaviour has diminished over the years chiefly due to the advent of technology that orchestrated mutated user behaviour such that the user has tended to be self-sufficient in information search, retrieval and usage. Also, COVID-19 pandemic shut the doors to libraries against those that still patronize libraries. Consequently, the effect of the complete lockdown of academic libraries on researchers and students who depend on a wide array of library information resources for research and daily survival would be tremendous. The paper therefore, adopted descriptive survey research method to discuss the library situation in relation to technology and COVID-19 on the psychology of library user behaviour. Related literature were reviewed in conjunction with psychological concepts in explaining the perception and consequent behaviour of information users arising from the impact of COVID-19, and technology on library users. The study opined that libraries should constantly review and appraise their services to reflect changes in information needs of the users and society at large. The study proffered methods to ensure library services that appeal to the perception of the users; also, innovations such as mobile applications and artificial intelligence were recommended to be beneficial enhancing library services delivery. The study further suggested the way forward towards rendering impactful library services.
    VL  - 7
    IS  - 1
    ER  - 

    Copy | Download

Author Information
  • Donald E. U. Ekong Library, University of Port Harcourt, Port Harcourt, Nigeria

  • Department of Library and Information Science, Faculty of Education, University of Port Harcourt, Port Harcourt, Nigeria

  • Sections